Instead of competiting on price, twenty years ago Delta Airlines began a focus on customer-perceived value. They haven't looked back since.

How Stephen Curry handles his celebrity models The Generosity Mindset: offering value, acting with generosity, and impacting positively.

Service issues with the German national railway prompted this commentary on deferred maintenance and your reinvestment in your business.

Clients are like cats, and rightly so. Even the ones who love you dearly have limits on that love: they don't really care about your costs.

The real answer to "how long did it take to write the book" involves the lifetime sum of your experiences and those who assisted you.

Be very careful with "coach the coach" organizations that promise to set up you in life coaching and do nothing more than take your money.

Several recommendations for your professional and personal development.

We focus a lot on change, but what we sometimes don't consider enough is what will not change, and how we should therefore run our business.

You will be successful building relationships through reciprocity if you genuinely give to others without strings attached.

One week from today, on May 29th, 2024, I'll be at the Gwinnett Entrepreneur Center discussing my book, The Generosity Mindset. In this...